Refund Policy
quasioriveth Financial Education Platform - Effective January 2025
Refund Eligibility
At quasioriveth, we stand behind the quality of our financial education programs. If you're not completely satisfied with your learning experience, you may be eligible for a refund under specific circumstances outlined in this policy.
Refunds are available for course enrollments within 14 days of your initial purchase date, provided you have completed less than 25% of the course content. This policy ensures you have adequate time to evaluate whether our program meets your educational goals.
How to Request a Refund
Contact Our Support Team
Email us at info@quasioriveth.com with your enrollment details and reason for requesting a refund. Include your full name, course name, and purchase date.
Review Process
Our team will review your request within 2-3 business days. We'll verify your eligibility based on our refund criteria and course progress.
Refund Processing
Once approved, refunds are processed within 5-7 business days back to your original payment method. You'll receive confirmation via email.
Important: Course access will be revoked immediately upon refund approval to protect our intellectual property and maintain program integrity.
Refund Scenarios
Full Refund Eligible
Requests made within 14 days of purchase with less than 25% course completion. Technical issues preventing course access that cannot be resolved within 48 hours.
Partial Refund Considered
Exceptional circumstances evaluated on a case-by-case basis. Medical emergencies or financial hardship may qualify for partial refunds at our discretion.
No Refund Available
Requests after 14 days, courses with more than 25% completion, or downloadable materials that have been accessed and downloaded.
Subscription Services
Monthly subscriptions can be cancelled anytime but no refunds for partial months. Annual subscriptions eligible for pro-rated refunds within first 30 days.
Processing Times and Methods
We process refunds back to your original payment method to ensure security and compliance with financial regulations. Credit card refunds typically appear within 5-7 business days, while bank transfers may take up to 10 business days depending on your financial institution.
For payments made via digital wallets or alternative payment methods, processing times may vary. We'll notify you of any delays and provide tracking information when available.
Special Circumstances
We understand that unexpected situations can arise. If you're experiencing financial hardship, medical issues, or other extraordinary circumstances that prevent you from completing your course, please contact our support team to discuss your options.
Military deployment, family emergencies, or significant life changes may qualify for extended refund consideration beyond our standard 14-day window. Each case is reviewed individually with compassion and understanding.
Course Materials and Resources
Digital downloads, PDF guides, and other course materials must be deleted from your devices upon refund processing. We operate on an honor system but reserve the right to take appropriate action if we discover misuse of refunded materials.
Any certificates of completion earned during your enrollment period will be invalidated and cannot be used for professional or educational purposes after a refund is processed.
Questions About Refunds?
Email: info@quasioriveth.com
Phone: +61 409 977 694
Address: 6A/34 East St, Rockhampton QLD 4700, Australia